▼

Water Resources

Show All Answers

1. How do I start water and trash service?

There are two options:
1. Visit our Utility Billing division located at Town Hall, 530 E Monroe Avenue with a completed service application and applicable deposit fees.
2. You may fax or e-mail your completed application to the Utility Billing division at 623-344-6042 or utilitybilling@buckeyeaz.gov.
A representative will contact you to confirm your application has been received. Please note that the application must be accompanied by photo Id, your signed rental agreement or settlement statement, and payment information.

2. How do I terminate my service?

To stop service, please complete the Termination request form. You may submit this by fax or email at 623-344-6042 or utilitybilling@buckeyeaz.gov. You may also visit us in person at 530 E Monroe Ave, Buckeye AZ 85326.

3. How can I pay my bill online or set up automatic payment?

You can instantly pay your bill by visiting www.xpressbillpay.com. You can also set up automatic payment or review your account information. If you utilize this website to pay your past due, you should report your payment to us by calling 623-349-6100. Payments made through this website can take 1-2 business days and may result in your water being shut off if payments are not reported.

4. What if my account is delinquent?

If you are paying a delinquent bill or you have been shut-off for non-payment, you should contact a Customer Service Respresentative in person or by telephone to reschedule a resumption of your water service. You may reach us at 623-349-6100 during our normal business hours, Monday through Thursday from 7:00 am to 5:30 pm.

5. Will there be a charge if my debit card or check transaction is returned?

Yes, we will reverse the transaction, and as with other returned items, e.g. unable to locate bank or insufficient funds, closed account. We will charge your account the standard return check fee of $35 plus applicable taxes. Services may be interrupted without notice when this occurs.