Americans with Disabilities Act Paratransit is shared-ride, door-to-door or curb-to-curb transportation that is provided to people with disabilities who are unable, or have limited ability because of their disability, to use fixed-route buses or trains.

City of Buckeye contracts through Valley Metro to provide residents with Paratransit Service. This service is in compliance with federal regulations. For service, call 602-716-2200

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities.

The city of Buckeye is committed to compliance with the Americans with Disabilities Act of 1990 (ADA) which prohibits discrimination and ensures equal opportunity and access for persons with disabilities.

Buckeye's ADA/Accessibility Webpage

What Is the Americans With Disabilities Act (ADA)?

The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in, among other things, access to public programs, services or activities, including public transportation. The city of Buckeye and Valley Metro are committed to the ADA in our roles as public transportation providers. No one who uses Valley Metro public transportation will be the subject of discrimination under the law set forth in the ADA. 

How Does the City of Buckeye Serve Its ADA Community Through Transit?

All buses are compliant with ADA guidelines and designed for accessibility by all. Buses and circulator vehicles are all equipped with ramps to accommodate passengers with mobility devices.

To learn more about the region’s approach to offering accessible transit, please visit Valley Metro's ADA Paratransit Web Page.

What if I Need to File an ADA Complaint?

By federal and state law, everyone should be able to access and ride public transportation without discrimination based on disability. If there is ever an instance where you or another passenger feels they have been discriminated against by being denied service or related reasons by a city of Buckeye or Valley Metro operated transit service, you are encouraged to submit a complaint. To initiate a complaint investigation for any city of Buckeye service, please call 623-349-6991 or file a complaint regarding a Valley Metro operated service, please call 602-253-5000.

What if I Am Dissatisfied With the City of Buckeye Decision?

A complainant dissatisfied with the city of Buckeye may file a complaint directly with the city of Phoenix Public Transit Department (COP): Attention: Title VI Coordinator, 302 N. 1^st Ave. Suite 900, Phoenix, AZ 85003 or the Federal Transit Administration (FTA) offices of Civil Rights: Attention Title VI Program Coordinator, East Building, 5^th Floor-TCR 1200 New Jersey Ave. SE Washington DC 20590

To start the process, please fill out an online form here:
Valley Metro ADA Complaint Form
Buckeye's ADA Complaint Form
Buckeye's ADA Complaint Procedure
Buckeye's ADA Public Notice 2020
Buckeye's ADA Complaint Form (Spanish)
Buckeye's ADA Complaint Procedure (Spanish)
Buckeye's ADA Public Notice 2020 (Spanish)